Have a question? Try our list of frequently asked questions below, we may have already answered it for you!
Where is my order?
We will send you an e-mail when your parcel is ready to be dispatched, this will include a tracking number so you can track the delivery directly with the courier.
What are your delivery times?
Accurate dispatch times are displayed against each individual product, typically we try to keep them to just a few working days.
Can I have my order delivered to an alternate delivery address?
Of course you can. We're more than happy to deliver to an alternative address; many of our orders are delivered directly to our customers at their work addresses.
Where can you deliver?
We can deliver to any address within mainland UK.
We are also able to deliver to Northern Ireland, the Isle of Man and the Channel Islands at an additional rate.
Do I get notified of dispatch?
Absolutely. Once your order is ready for dispatch we notify you via email with a planned delivery date and a tracking number.
What happens if I'm not in when the delivery arrives?
Don't worry! If you're not there when the delivery arrives, the delivery driver will leave a card with details of how to rearrange for a more convenient time. And don't worry the redelivery is free of charge.
The parcel is damaged, what do I do?
We're really sorry to hear that. But not to worry.
All our deliveries are fully insured against damage, if the packaging is damaged in any way, please write 'damaged' on the delivery note. If you inspect your order and it is indeed damaged then we are very sorry. Please contact our customer service team and we will arrange a replacement.